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Digital guest guide for campsites
Campsites need to communicate a wide range of information to their guests – from site rules and sanitary facilities to waste disposal stations and leisure activities in the surrounding area. Unlike a hotel, there is often no room with an information folder on a campsite, and notices at the reception or sanitary building are easily overlooked. The smartphone, however, is always at hand – whether at the pitch, while walking around the grounds, or out exploring the region. Guests Guide leverages exactly this – a digital guest guide delivered straight to your guests’ smartphones, with no paper, app download, or registration required.
Why a digital guest guide for your campsite?
Section titled “Why a digital guest guide for your campsite?”Expectations of campsites are rising – guests today want quick and convenient access to all relevant information about their stay. Traditional notice boards at reception or printed site regulations are costly to maintain, quickly become outdated, and are simply not noticed by many guests. On larger campsites with multiple sanitary buildings and pitch areas, it is hardly practical to keep all information up to date at every location.
Guests Guide solves this problem with a modern, digital alternative: Simply scan the QR code at reception, at the sanitary building, or at the pitch and all relevant information is immediately available on the guest’s own device – no app download, no registration required. Thanks to the bring-your-own-device (BYOD) principle, guests use their familiar smartphone and can navigate the information intuitively.
What information belongs in your digital guest guide?
Section titled “What information belongs in your digital guest guide?”General site information
Section titled “General site information”Start with the essentials that every guest needs upon arrival. This includes reception opening hours and telephone number, arrival and departure times, Wi-Fi access details, site rules, and quiet hours. Add information about waste disposal, a site map, and general behaviour guidelines – all clearly structured and accessible on the smartphone at any time.
Sanitary facilities and utilities
Section titled “Sanitary facilities and utilities”Inform your guests about the locations and facilities of sanitary buildings, washing machines and dryers, dishwashing areas, and fresh water and waste water stations. For motorhome guests, information about service points, electrical hook-ups, and gas supply is particularly important. All of this can be presented clearly in the Guests Guide – including a site map.
Leisure activities and surroundings
Section titled “Leisure activities and surroundings”With information that extends beyond your campsite, you create a comprehensive experience for your guests. Present hiking trails, cycling routes, bathing lakes, and local attractions. Addresses for everyday needs such as supermarkets, bakeries, pharmacies, and doctors are particularly valuable for campers – directly on the smartphone, rather than on easily lost flyers.
Dining and shopping
Section titled “Dining and shopping”If your campsite has a restaurant, snack bar, or camp shop, you can present menus, opening hours, and current offers as a digital overview. Inform guests about bread roll orders for the next morning and barbecue facilities on site. Where needed, you can link to your external ordering or reservation system.
Up-to-date information for maximum comfort
Section titled “Up-to-date information for maximum comfort”Daily updates
Section titled “Daily updates”Through the CMS, you can provide your guests with regularly updated information – such as events on site, changed shop opening hours, seasonal leisure activities, or notices about maintenance work and pitch closures. This keeps your guests informed at all times and reduces the workload on your reception team.
Integration & additional features
Section titled “Integration & additional features”Using the feedback system
Section titled “Using the feedback system”With the integrated smiley module, your guests can provide direct feedback during their stay – for example on the cleanliness of sanitary facilities, staff friendliness, pitch quality, or the leisure programme. This allows you to respond promptly and continuously improve guest satisfaction – before the guest writes a public review.
Multilingual support for international guests
Section titled “Multilingual support for international guests”Guests Guide supports multiple languages – a significant advantage for campsites in tourist regions or with a high proportion of international guests from the Netherlands, Scandinavia, or English-speaking countries.
Benefits for your campsite at a glance
Section titled “Benefits for your campsite at a glance”Relieve reception
Reduce recurring guest enquiries about site rules, sanitary facilities, and waste disposal stations through self-explanatory digital content. Learn more
Happier guests
Well-informed guests feel more comfortable, rate your campsite more positively, and are more likely to return. Learn more
Sustainability
Printed site regulations and notice boards become redundant – your guests have all the information on the smartphone they already carry with them. Learn more
Flexibility
Update information in seconds – whether seasonal offers, changed shop hours, or short-notice events. Learn more
Best practices: How other campsites use Guests Guide
Section titled “Best practices: How other campsites use Guests Guide”Case study: Family campsite by a lake
Section titled “Case study: Family campsite by a lake”A family campsite with 150 pitches by a bathing lake uses Guests Guide to provide guests with all site information via QR code upon arrival. Sanitary facilities with a site map, lake bathing rules, the weekly menu of the on-site restaurant, and excursion tips in the area are available on the smartphone at any time. Particularly popular: the regularly updated event notices for the children’s programme.
Result: Reception staff spend significantly less time answering routine questions, guest satisfaction has improved, and paper consumption for notice boards and flyers has been substantially reduced.
Case study: Motorhome stopover in a wine region
Section titled “Case study: Motorhome stopover in a wine region”A motorhome stopover with 40 pitches in a wine region uses Guests Guide to provide service and disposal instructions for motorhomes, to showcase regional wineries and hiking trails, and to give guests the opportunity to submit improvement suggestions via digital feedback.
Result: International guests appreciate the multilingual information, the uptake of regional offerings has increased, and the site operator receives valuable feedback for continuous improvement.
Frequently asked questions (FAQ)
Section titled “Frequently asked questions (FAQ)”How do my guests access the digital guest guide?
Place QR codes at strategic points on your campsite – at reception, at the sanitary building, at the camp shop, or directly at the pitches. Guests scan the code with their smartphone and have immediate access to all information. No app installation, no registration required.
Does it work without Wi-Fi?
Guests Guide is a web application and requires an internet connection. On campsites that offer Wi-Fi, guests can use this network. Alternatively, access works via the smartphone’s mobile data connection.
How do I update content?
Through the user-friendly CMS (Content Management System), you can manage all content yourself. Changes are immediately visible to your guests. No technical knowledge required.
Is Guests Guide suitable for smaller campsites?
Guests Guide is scalable and adapts to your needs. Smaller campsites, motorhome stopovers, and nature-oriented tent sites also benefit from digital guest communication – whether for site rules, sanitary information, or local tips.
Can different pitch areas have their own information?
Yes. You can create different pages and sections in your Guests Guide – for example, separate information for the motorhome area, the tent area, or rental accommodation. Each area can receive its own QR code.
Can I process bookings through Guests Guide?
Direct bookings within the guide are not possible. However, you can link to your external booking system so that guests are redirected to the reservation page with a single tap.
Can I customise the digital guest guide to match my campsite’s branding?
Guests Guide is a white-label platform that you can fully customise to match your corporate design – from colours and logo to the individual design of the content.
What does Guests Guide cost?
We offer various pricing packages tailored to your requirements. Contact us for a personalised quote – we will find the right solution for your campsite.
Get started with your digital guest guide today
Section titled “Get started with your digital guest guide today”Make your campsite ready for the digital future. Your guests already carry the ideal information medium in their pocket – make use of it. With Guests Guide as your digital guest guide, you offer all relevant site information directly on the smartphone, regularly updated notices about offers and events, a direct feedback channel, and completely paperless guest communication. This way, you reach your guests more reliably than with any notice board.
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Further resources
Section titled “Further resources”Learn how to create and design pages to structure your content optimally. Publish daily updates through the news module, customise the appearance to match your branding, and use the feedback module to gather and respond to guest opinions.