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Digital guest guide for hotels
Hotels face the constant challenge of providing guests with all the information they need for a comfortable stay – from check-in procedures and breakfast times to Wi-Fi access and local recommendations. Printed room directories are costly to produce, quickly become outdated, and are often ignored entirely. The smartphone, however, is always within reach – on the bedside table, at breakfast, or while exploring the area. Guests Guide leverages exactly this – a digital guest guide delivered straight to your guests’ smartphones, with no paper, app download, or registration required.
Why a digital guest guide for your hotel?
Section titled “Why a digital guest guide for your hotel?”The hospitality industry is evolving rapidly, and guests expect quick, convenient access to all relevant information about their stay. Traditional printed room directories are expensive to produce, tedious to update across dozens or hundreds of rooms, and frequently overlooked by guests who prefer digital information. When details change – a new breakfast schedule, renovated spa hours, or updated Wi-Fi instructions – reprinting and redistributing physical materials is neither practical nor sustainable.
Guests Guide offers a modern, digital alternative: Simply scan the QR code in the room, at reception, or in common areas and all relevant information is immediately available on the guest’s own device – no app download, no registration required. Thanks to the bring-your-own-device (BYOD) principle, guests use their familiar smartphone and can navigate the information intuitively.
What information belongs in your digital guest guide?
Section titled “What information belongs in your digital guest guide?”General hotel information
Section titled “General hotel information”Start with the essentials that every guest needs upon arrival. This includes reception opening hours and telephone number, check-in and check-out times, Wi-Fi access details, house rules, and quiet hours. Add information about parking, luggage storage, and any general policies – all clearly structured and accessible on the smartphone at any time.
Room information and instructions
Section titled “Room information and instructions”Provide your guests with details about in-room amenities and how to use them. This covers the thermostat and air conditioning, the coffee machine, the safe, the television and streaming options, as well as any smart room controls. Clear instructions reduce calls to reception and help guests feel at home immediately.
Wellness, fitness and leisure
Section titled “Wellness, fitness and leisure”If your hotel offers a spa, pool, fitness centre, or other leisure facilities, present opening hours, booking options, and usage guidelines in your digital guest guide. Include information about local attractions, walking routes, cultural sites, and shopping opportunities to create a comprehensive experience for your guests. Where bookings are required, you can link to your external booking system.
Dining and gastronomy
Section titled “Dining and gastronomy”Showcase your hotel’s restaurant, bar, or room service with menus, opening hours, and current specials. Inform guests about breakfast arrangements, dietary options, and any reservation requirements. For external dining, recommend nearby restaurants with cuisine type and direction. Where reservations are needed, link to the external booking platform.
Up-to-date information for maximum comfort
Section titled “Up-to-date information for maximum comfort”Daily updates
Section titled “Daily updates”Through the CMS, you can provide your guests with regularly updated information – such as special events, changed restaurant hours, seasonal offers, spa availability, or notices about renovation work. This keeps your guests informed at all times and reduces the workload on your reception team.
Integration & additional features
Section titled “Integration & additional features”Using the feedback system
Section titled “Using the feedback system”With the integrated smiley module, your guests can provide direct feedback during their stay – for example on room cleanliness, staff friendliness, breakfast quality, or the spa experience. This allows you to respond promptly and continuously improve guest satisfaction – before the guest writes a public review.
Multilingual support for international guests
Section titled “Multilingual support for international guests”Guests Guide supports multiple languages – a significant advantage for hotels in tourist destinations or with a high proportion of international guests from various countries and language backgrounds.
Benefits for your hotel at a glance
Section titled “Benefits for your hotel at a glance”Relieve reception
Reduce recurring guest enquiries about check-in times, Wi-Fi access, and hotel amenities through self-explanatory digital content. Learn more
Happier guests
Well-informed guests feel more comfortable, rate your hotel more positively, and are more likely to return. Learn more
Sustainability
Printed room directories become redundant – your guests have all the information on the smartphone they already carry with them. Learn more
Flexibility
Update information in seconds – whether seasonal offers, changed restaurant hours, or short-notice events. Learn more
Best practices: How other hotels use Guests Guide
Section titled “Best practices: How other hotels use Guests Guide”Case study: Boutique hotel in a historic city centre
Section titled “Case study: Boutique hotel in a historic city centre”A boutique hotel with 45 rooms in a historic city centre uses Guests Guide to provide guests with all hotel information via QR code at check-in. Room instructions, spa opening hours, the weekly restaurant menu, and curated local recommendations are available on the smartphone at any time. Particularly popular: the regularly updated tips on local events and seasonal activities.
Result: Reception staff spend significantly less time answering routine questions, guest satisfaction scores have improved, and paper consumption for in-room directories and flyers has been substantially reduced.
Case study: Business hotel near a convention centre
Section titled “Case study: Business hotel near a convention centre”A business hotel with 120 rooms near a major convention centre uses Guests Guide to provide conference guests with transport connections, meeting room information, and express check-out procedures. The digital guest guide also includes restaurant recommendations for business dinners and information about nearby co-working spaces.
Result: Business travellers appreciate the quick access to practical information, the hotel receives valuable feedback through the smiley module, and the multilingual content caters effectively to the international conference audience.
Frequently asked questions (FAQ)
Section titled “Frequently asked questions (FAQ)”How do my guests access the digital guest guide?
Place QR codes at strategic points throughout your hotel – in the room, at reception, in the lobby, or in common areas such as the restaurant or spa. Guests scan the code with their smartphone and have immediate access to all information. No app installation, no registration required.
Does it work without Wi-Fi?
Guests Guide is a web application and requires an internet connection. In hotels, guests can use the hotel Wi-Fi. Alternatively, access works via the smartphone’s mobile data connection.
How do I update content?
Through the user-friendly CMS (Content Management System), you can manage all content yourself. Changes are immediately visible to your guests. No technical knowledge required.
Is Guests Guide suitable for smaller hotels?
Guests Guide is scalable and adapts to your needs. Smaller hotels, guesthouses, and bed-and-breakfast establishments also benefit from digital guest communication – whether for room information, house rules, or local tips.
Can different room types have their own information?
Yes. You can create different pages and sections in your Guests Guide – for example, separate information for suites, standard rooms, or holiday apartments. Each room type can receive its own QR code.
Can I process bookings through Guests Guide?
Direct bookings within the guide are not possible. However, you can link to your external booking system so that guests are redirected to the reservation page with a single tap.
Can I customise the digital guest guide to match my hotel’s branding?
Guests Guide is a white-label platform that you can fully customise to match your corporate design – from colours and logo to the individual design of the content.
What does Guests Guide cost?
We offer various pricing packages tailored to your requirements. Contact us for a personalised quote – we will find the right solution for your hotel.
Get started with your digital guest guide today
Section titled “Get started with your digital guest guide today”Make your hotel ready for the digital future. Your guests already carry the ideal information medium in their pocket – make use of it. With Guests Guide as your digital guest guide, you offer all relevant hotel information directly on the smartphone, regularly updated notices about offers and events, a direct feedback channel, and completely paperless guest communication. This way, you reach your guests more reliably than with any printed directory.
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Further resources
Section titled “Further resources”Learn how to create and design pages to structure your content optimally. Publish daily updates through the news module, customise the appearance to match your branding, and use the feedback module to gather and respond to guest opinions.